Returns & Refunds Policy

At Happy Home, we want you to be completely happy with your purchase. If something isn't right, we're here to help.

30-Day Returns

You can request a return within 30 days of receiving your order.

To be eligible for a return, the item should be:

• Unused and in its original condition
• In its original packaging where reasonably possible
• Complete with all accessories and parts
• Not damaged through misuse or accidental damage

Some items may not be eligible for return where they are personalised, made to order, or cannot reasonably be returned for hygiene or safety reasons.

How to Request a Return

Please contact us before sending anything back.

Include your order number, the item you wish to return and the reason for your return. We'll provide you with the next steps.

Please do not send an item back without contacting us first, as this may delay your return.

Refunds

Once we receive and inspect your returned item, we'll let you know whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.

Faulty or Damaged Items

If your item arrives damaged, faulty or not as described, please contact us as soon as possible.

Send us your order number along with photographs or other relevant information about the issue. We'll assess the problem and arrange an appropriate solution, which may include a replacement, repair or refund.

Your statutory consumer rights are not affected by this policy.

Change of Mind

If you've simply changed your mind about your purchase, you may have the right to cancel your order within 14 days of receiving it, in accordance with UK consumer law.

Where applicable, you then have a further 14 days to return the goods after notifying us of your cancellation.

Returned goods should be handled with reasonable care. If an item has been used or handled beyond what is necessary to establish its nature, characteristics and functionality, a deduction may apply where permitted by law.

Return Postage

For change-of-mind returns, the customer may be responsible for the cost of returning the item unless we have stated otherwise.

If an item is faulty, damaged or incorrectly supplied, please contact us before returning it so we can arrange the appropriate return process.

Exchanges

If you would like to exchange an item, please contact us and we'll let you know what options are available.

Depending on the product and availability, we may recommend returning the original item and placing a new order.

Late or Missing Refunds

If you've been notified that your refund has been processed but it hasn't appeared in your account, please first check with your bank or payment provider.

If you still haven't received it, contact us with your order details and we'll investigate.

Contact Us

If you have any questions about returns or refunds, please get in touch with us before sending your item back.

Happy Home
Smart Solutions for a Happier Home 🏡